Service Maturity Framework

Real-time health status across all services

Authentication Service

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
Metric Action Owner Due Date Success Metric
Business Maturity Define SLAs Mike R. Jan 20 99.9% uptime SLA

Claims API

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
Metric Action Owner Due Date Success Metric
Operational Excellence Implement monitoring Lisa K. Jan 8 <5min detection
Time to Market Setup CI/CD pipeline Tom H. Jan 12 Daily deployments

Policy Service

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
All metrics are healthy - no actions needed

Payments Gateway

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
Metric Action Owner Due Date Success Metric
Time to Market Implement Redis caching John S. Jan 15 <200ms response
Service Quality Add integration test suite Sarah M. Jan 10 >80% coverage
Business Maturity Document API endpoints Mike R. Jan 20 100% documented
Operational Excellence Set up monitoring alerts Lisa K. Jan 8 <5min detection

Customer Portal

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
Metric Action Owner Due Date Success Metric
Service Quality Add E2E tests Alex J. Jan 18 Critical paths covered
Business Maturity Define KPIs Emma L. Jan 22 Dashboard live
Architectural Gravity Refactor shared components David K. Feb 1 50% code reduction

Notification Service

  • Time to Market Time to Market i
  • Operational Excellence Operational Excellence i
  • Engineering Maturity Engineering Maturity i
  • Service Quality Service Quality i
  • Business Maturity Business Maturity i
  • Architectural Gravity Architectural Gravity i
Metric Action Owner Due Date Success Metric
Time to Market Implement templates Nina P. Jan 25 5 min setup time
Business Maturity Track delivery rates Oliver S. Jan 30 >98% delivery rate